A recent Gallop survey of 47,000 workers around the world has found that Aussie workers are among the most dissatisfied in the world with only 18 percent of Australian respondents saying they love their work, James Adonis recently reported in My Small Business.
Compounding these results is the finding that almost two thirds of Australian employees are emotionally detached from their employer and only do the minimum amount of work to avoid getting dismissed. 20% of dissatisfied respondents describe themselves as “actively disengaged” – disliking their organisation, hating their boss and being indifferent to their job. But rather than leaving their jobs, they’re spending their time spreading their negativity amongst others in their team’s.
- Engaged workers were more likely to say their organisation is hiring and expanding its workforce;
- Engaged workers were more likely to rate their personal life favourably;
- Almost all engaged employees said they were treated with respect “all day yesterday”, and were less likely to have experienced anger or stress
- Those with good physical health reported higher engagement than those with health problems
Employee Engagement Brings Higher Returns
Gallop looked at the organisations in the study and found that those organisations who’s employees stated that they were engaged and satisfied had growth in earnings per share that was more than four times higher than their competitors’ median growth.
The study makes it clear that focusing on increasing employee engagement has a dramatic impact on an organisation’s financial performance. Investing in staff surveys to understand how engaged your people are is no longer just a ‘fluffy HR nice to have’ it’s an essential part of any business owner’s/executive’s toolkit.
But let’s not think that simply understanding how our employees feel about working for us is a panacea, as Steve Denning points out in a recent article in Forbes Online, “what is needed is a fundamental revolution in thinking about management.” Today’s Leaders must develop Transformational Leadership skills, as Steve goes on to say:
“we are [all] talking about a fundamental shift in how we think and speak about running organizations. It’s not just adding a little bit of customer-focus into the dialogue, or adding a new process into the supply chain or being more attentive to employees. It’s about fundamentally transforming the whole process of management.”
In short, my long held belief that ensuring you have the right people, in the right places, performing the rights tasks…happily, from the bottom to the top of your organisation is the key factor to achieving great results.
John Belchamber – Invoke Results