1. Help Staff With Personal Goals
– like it or not, the main reason people work for you is to earn the money they need to achieve their personal goals. By helping your staff to set and achieve their personal and professional goals, you become linked to their overall success. Have your team share their goals with each other and pin up pictures representing what they want to achieve in their work area. When they’re having a really bad day, they’ll look at the picture and be reminded of what they’re working towards and how you’re helping them achieve it.
2. Personalize Rewards
– people are not the same. They have different motivators, interests, values and needs – so why do we try and motivate them all with the same rewards? Find out what’s important to each member of your team and tailor rewards and recognition to suit them. A carrot may work for a Donkey, but it’s unlikely to stir the sleeping lion!
3. Reward The Chief Influencers Too
– imagine your staff waking up tomorrow and telling their partners that they’ve had enough and are leaving your business – what would their partners say? Do the Chief Influencers in your staffs lives think working for you is a great thing to do? If they do, they’ll motivate your staff to stay, but if they don’t you’ll soon be looking for a new team member. Allocate a budget for partner and staff rewards, once again remembering that not all partners are motivated by the same thing.
4. Develop A Learning Culture
– when people feel they’re ‘stuck in a rut’ and not going anywhere they either stop performing or find another job. But people often equate ‘learning’ with being in the training room, they forget that much of what they’ve learned was through conversations with others and the experience that doing their job gave them. So develop a culture where this type of informal learning is both recognised and rewarded. Make the passing on of skills and knowledge part of everyone’s job description and provide recognition and reward for those giving as well as receiving the learning.
5. It’s You Stupid
– the most common reason people give for leaving a job is that they can’t stand their manager – that’s you! At the end of the day, an investment in developing your leadership skills is perhaps the most effective way of increasing staff retention and increasing performance.